Platform06 — Incidents
From incident to report in two minutes
A guard sees something — a break-in attempt, a water leak, an unauthorised vehicle — and files it from the phone in two minutes with photos, location and severity. You and your client see it at the same moment.
The problem today
Incidents travel by phone call and half-remembered WhatsApp messages. Details are lost, the client hears a different version, and when a dispute arises months later there is no defensible record of what happened and who responded.
What you get
Structured reports
Category, severity, description, photos and auto-attached GPS location and timestamp — complete by construction.
Instant escalation
High-severity incidents notify the ops room and the client contact immediately — no dependence on someone forwarding a message.
Action trail
Every acknowledgement, comment and resolution step is logged, giving each incident a defensible timeline.
Client visibility
Clients see incidents at their sites in their own portal — filed, in progress, resolved — without calling you for updates.
How it works
Step 1
Guard files from the spot
Two minutes on the phone: category, photos, a short note. Location and time attach themselves.
Step 2
The right people know instantly
Severity rules route the alert to supervisors, the ops room, and optionally the client.
Step 3
Track to closure
Assign, comment and resolve — the full trail stays on record for audits and disputes.
Common questions
Can clients file incidents too?+
Yes. A building secretary or facility manager can raise an issue from the client portal, and it lands in the same queue your team already works from.
Can we control which incidents clients see?+
Yes. Internal categories (staffing issues, disciplinary notes) stay internal; site-safety incidents can be shared to the client portal automatically or after review.
Are incident records exportable?+
Every incident exports as a PDF report with photos, timeline and actions taken — ready for insurers, police or client review meetings.
Next step
Run tomorrow’s shift on EasyGuarding
A 30-minute live walkthrough of the platform, end to end. No card, no commitment.